Other Information

 
 

Our Support

It’s paramount that are our team fully understand our guests needs and abilities. It is very important that you fully disclose any support needs prior to the holiday, so we can accommodate those needs.

The price of the holiday covers 24/7 support for basic needs including prompting with medication, money, water temperatures, clothing (not laundering) and general assistance.

What you will need

Luggage

Please be mindful that we only have limited room in our executive vehicle, we ask one medium suitcase or holdall per customer please. You can also bring one small piece of hand luggage, backpack or handbag.

What to wear

It is important to pack suitable and comfortable clothing. To help you with this, we will be in touch before your holiday and send out a checklist. A member of the team will assist you with unpacking and help you get settled in. We will also carefully pack your cases at the end of your holiday so you don’t need to worry and check you have all your belongings with you.

 

Medication Medication must be in clearly labelled blister packs or dossette boxes with the correct combination and quantity of medication in each compartment. Most pharmacists will provide medication in this format as a free service.

Creams and drops must clearly state the dosage, when and where to apply and the expiration date.

Our team are trained in prompting and assisting with medication provided and cannot be held responsible for errors arising from medication supplied in other formats

Continence If you have any problems with continence, or suffer from night-time incontinence, please advise us at the time of booking so that we can ensure the right protection is in place for your comfort. Please bring your own continence products, ensuring that you bring enough to last for the duration of your holiday including those days spent travelling to and from your destination.

We reserve the right to refuse travel and to curtail trips if your needs have not been fully disclosed prior to departure.

Insurance For that added piece of mind, we advise our holiday makers to take out individual travel insurance.